Frequently Asked Questions (FAQ)
Product & Formulation
Do you offer custom formulations for private-label products?
Yes! We specialize in custom formulations for skincare, haircare, and wellness products. Share your requirements, and our R&D team will create a solution tailored to your brand.
Are your products cruelty-free and compliant with US/UK/Canada regulations?
Absolutely. All formulations are cruelty-free, and we adhere to FDA (USA), Health Canada, and EU/UK cosmetic regulations for safety and compliance.
What’s your minimum order quantity (MOQ)?
MOQs vary by product type. Contact us for details, and we’ll work to accommodate your needs—whether you’re a startup or established brand.
Ordering & Shipping
How long does order processing take before shipping?
Orders are processed within 1-3 business days. Expedited options are available for faster turnaround.
Where do you ship?
We ship to the USA, Canada, and UK. International clients, please contact us for custom arrangements.
Can I track my order?
Yes! You’ll receive a tracking number via email once your order ships.
Payments & Terms
What payment methods do you accept?
We accept credit cards, bank transfers (ACH/Wire), Strip and PayPal. Terms for wholesale clients may vary.
Is there a sample program?
Yes! We offer samples for qualified brands. Contact us to request samples or a catalog.
Private Label Support
Do you help with branding and packaging design?
We offer full-service support, including custom packaging design, labeling, and FDA-compliant ingredient lists.
How do I start my private-label line with you?
Simple! 1) Submit your concept, 2) Receive a formulation proposal, 3) Approve samples, 4) Place your order. Contact us to begin.
Compliance & Safety
Are your products tested for safety?
All products undergo rigorous stability and safety testing, including patch testing for sensitive skin.
Do you provide Certificates of Analysis (CoA)?
Yes, CoAs are available upon request for every batch.
Need More Help?
Need More Help?
Email contact@kickstoneglobal.com or call +1 (XXX) XXX-XXXX for personalized assistance.
How Can We Help?
Frequently asked questions
If you have questions about products, orders or account info, you may find answer in our.
Give us a call
You can always give us a call: Monday to Friday from 9:00 am till 7:00 pm EST.
(+1) 800 000 0000
Frequently asked questions
Drop us a line and we will get back to you as soon as possible. We help you.
contact@kickstoneglobal.com